Our housebrand CBD products are shipped from the Netherlands. Other CBD products are shipped from our warehouse in the United Kingdom with Royal Mail, Yodel or DHL (Express deliveries are not possible).
We have a dedicated postage and packaging department, who are committed to getting the items sent out to you as quickly and as securely as possible.
We aim to get all orders placed before 3pm dispatched the same day (Monday-Friday), however this is not always possible. Therefore, we would ask you to add 1 extra processing day onto the listed delivery durations.
CUSTOMS CLEARANCE FEES
We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders.
Some products may require special licenses or permits and customs clearance fees and we won’t be responsible these requirements and additional import costs.
Please note that you will be responsible for All Taxes and Customs related costs in the destination country.
In case of doubt to which products the customs clearance fees apply, please contact us.
My order is not correct, what to do?
If you made a mistake or want to cancel your order, then please contact us as soon as possible! Unfortunately, when your order has been processed, we cannot change or cancel it anymore. You can however, return it without any charge. For more questions please contact us by firstname.lastname@example.org (phone 0031 (0)622375751).
Our product will be sent with PostNL (more information).
Below you can find the delivery time and cost per EU-country.
|Country||Transit time in days*||Shipping Zone|
|Bulgaria||4 - 5||2|
|Croatia||5 - 9||2|
|Cyprus||4 - 7||2|
|Czech Republic||3 - 5||2|
|Estonia||4 - 5||2|
|Finland||4 - 5||2|
|France (incl. Monaco and Corsica, excl. Andorra)||2 - 3||1|
|Greece||4 - 7||2|
|Hungary||3 - 5||2|
|Ireland||3 - 4||2|
|Italy (ecxl. San Marino and Vatican City)||3 - 6||1|
|Latvia||4 - 6||2|
|Lithuania||4 - 5||2|
|Malta||5 - 7||2|
|Poland||3 - 5||2|
|Portugal (incl. Azores and Madeira)||3 - 5||2|
|Romania||4 - 5||2|
|Slovakia||3 - 5||2|
|Slovenia||3 - 5||2|
|Spain (incl. Balearics, ecl. Canary Island)||3 - 5||1|
|United Kingdom||2 - 3||1|
|Sweden||2 - 4||1|
|Switzerland||3 - 5||2|
EUR 1 zone = Netherlands, UK, Germany, France, Italy, Spain, Belgium, Austria, Sweden
EUR 2 zone = Ireland, Poland, Portugal, Hungary, Croatia, Greece, Bulgaria, Switzerland, Slovenia, Slovakia, Romania, Cyprus, Malta, Czech Republic
Standard shipping price
EUR 1 small letterbox €12,30 , parcel €13
EUR 2 small letterbox €14,30 , parcel €18,50
*Free shipping above €199
* These transit times are an estimation in working days, starting after the parcels leave the international sorting center in The Netherlands. The delivery time is the number of working days a mail item is in
transit before reaching its destination.
• The delivery time depends on the country of destination, and for
some bulk mail products on the service scope selected as well.
• Local holidays may also affect the delivery time.
• The delivery time of parcels up to 2 kilos without Track & Trace is
the same as for letters.
• The delivery time given for Speed refers to capital cities and the
main business centers in the relevant countries. For outlying areas
additional delivery time must be allowed. At present it is not yet
possible to predict the delivery time exactly.