My order is not correct, what to do?
If you made a mistake or want to cancel your order, then please contact us as soon as possible! Unfortunately, when your order has been processed, we cannot change or cancel it anymore. You can however, return it without any charge. For more questions please contact us by firstname.lastname@example.org (phone 0031 (0)622375751).
Our product will be sent with PostNL (more information).
Below you can find the delivery time and cost per EU-country.
|Country||Transit time in days*||Shipping Zone|
|Bulgaria||4 - 5||2|
|Croatia||5 - 9||2|
|Cyprus||4 - 7||2|
|Czech Republic||3 - 5||2|
|Estonia||4 - 5||2|
|Finland||4 - 5||2|
|France (incl. Monaco and Corsica, excl. Andorra)||2 - 3||1|
|Greece||4 - 7||2|
|Hungary||3 - 5||2|
|Ireland||3 - 4||2|
|Italy (ecxl. San Marino and Vatican City)||3 - 6||1|
|Latvia||4 - 6||2|
|Lithuania||4 - 5||2|
|Malta||5 - 7||2|
|Poland||3 - 5||2|
|Portugal (incl. Azores and Madeira)||3 - 5||2|
|Romania||4 - 5||2|
|Slovakia||3 - 5||2|
|Slovenia||3 - 5||2|
|Spain (incl. Balearics, ecl. Canary Island)||3 - 5||1|
|United Kingdom||2 - 3||1|
|Sweden||2 - 4||1|
|Switzerland||3 - 5||2|
EUR 1 zone = Netherlands, UK, Germany, France, Italy, Spain, Belgium, Austria, Sweden
EUR 2 zone = Ireland, Poland, Portugal, Hungary, Croatia, Greece, Bulgaria, Switzerland, Slovenia, Slovakia, Romania, Cyprus, Malta, Czech Republic
Standard shipping price
EUR 1 small letterbox €12,30 , parcel €13
EUR 2 small letterbox €14,30 , parcel €18,50
*Free shipping above €199
* These transit times are an estimation in working days, starting after the parcels leave the international sorting center in The Netherlands. The delivery time is the number of working days a mail item is in
transit before reaching its destination.
• The delivery time depends on the country of destination, and for
some bulk mail products on the service scope selected as well.
• Local holidays may also affect the delivery time.
• The delivery time of parcels up to 2 kilos without Track & Trace is
the same as for letters.
• The delivery time given for Speed refers to capital cities and the
main business centers in the relevant countries. For outlying areas
additional delivery time must be allowed. At present it is not yet
possible to predict the delivery time exactly.